Dedicated call center and customer service professional with over 4 years of experience in client support, data management, and logistical coordination. Skilled in CRM systems, research, and problem-solving to improve customer experiences and operational outcomes.
Delivered high-quality support across multiple industries, ensuring customer satisfaction and issue resolution.
Utilized CRM tools to update records, manage customer interactions, and streamline processes.
Performed accurate data entry and scheduling tasks, supporting back-office and medical operations.
Located vehicles and resources efficiently, enhancing operational workflows.
REDIAL Centro
Assisted customers with home remodeling financing applications. Explained loan requirements and guided clients through documentation. Updated CRM systems and maintained accurate records
CCSI International
Located vehicles for repossession using Google Maps and databases. Coordinated with tow companies and updated case information. Ensured accurate reporting and documentation
TaskUs
Resolved online grocery order issues (missing, damaged, wrong items). Processed refunds, replacements, and delivery corrections. Maintained high customer satisfaction standards
OCS Medical
Scheduled patient appointments. Handled inbound service calls. Performed Excel data entry and administrative support
Primary & Secondary Education
Discover other professionals with similar experience
