Dynamic professional with over 5 years of experience in customer support, team supervision, healthcare insurance processing, and business evaluation in healthcare and financial services.
Handled inbound sales, chat support, and retention, maintaining customer satisfaction and loyalty.
Supervised and motivated inbound sales team, conducted evaluations, coaching, and KPI monitoring to ensure compliance.
Managed programs like Microsoft Office, Payroll, and Kronos to support operational tasks and employee management.
Evaluated potential business clients for funding, assessing risk and alignment with company criteria.
Quote Velocity, Health Care Affiliates
Pre approval process for insurance benefits
ONE PARK
Evaluate new potential customers for business financing.
ADVENSUS
Supervise the inbound team, monitoring and motivating team to achieve compliance KPIs, ensure payment of the hours and commissions of the team, Carrying out evaluation tasks calls and coaching to ensure development and improvement.
CONVERGYS
Ensuring the stay of customers in the company
High School Diploma GED
Microsoft Office Knowledge Basic Certification
Mecanography
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Handled pre-approval processes for Medicare insurance benefits in a healthcare setting.
