Carlos - Project Manager with 10+ years of experience in IT industry

Managed multiple IT projects from initiation to closure, ensuring scope, schedule, and budget adherence.

Utilized Agile and Scrum frameworks to improve team collaboration and project adaptability.

Acted as liaison between clients, team members, and executive management to ensure alignment and transparency.

Identified project risks and developed mitigation strategies to minimize impact on deliverables.

Track, communicate and report the status of every assigned shipment, following up any freight issues until they are resolved and the loads get delivered., Clarify load requirements with clients and carriers, manage and coordinate multiple shipments across various modes of transportation (FTL and LTL)., Audit and approve carrier invoices for payment, create and send invoices to customers., Validate any costs added to the loads and ensure documentation compliance to approve invoices and set up carriers for payment., Monitor unbilled shipments and assist suppliers on payment status requests.

Provide technical assistance to customers over the phone, take payments and sell new items to existing customers.