Cat - Retail and Hospitality Professional with diverse experience in customer service and team management

Exceptional at engaging customers, resolving conflicts, and ensuring positive service experiences.

Skilled in upselling techniques and promoting promotions to increase sales and customer satisfaction.

Proficient in organizing stock, managing supplies, and maintaining optimal inventory levels.

Excellent at engaging with diverse customers and team members, fostering positive interactions.

Approached browsing customers to initiate conversations to determine buying preferences.. Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.. Used POS system to process sales, returns, online orders and gift card activations.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.. Updated customer accounts with add-on room charges, including minibar use and room service bills.. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.. EduCated customers on promotions to enhance sales.. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Poured and prepared mixed drinks for over 180 customers daily and created new libations drawing in clientele.. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.. Trained new team members on restaurant procedures, menu items and performance strategies.. Analyzed and reported social media and online marketing campaign results.. Developed marketing content such as promotional materials and advertisements for social media.