Dedicated professional with over 5 years of experience in sales, customer service, and administrative roles. Proven ability to optimize processes, expand outreach, and improve operational efficiency across diverse sectors and client interactions.
Developed and optimized digital funnels to increase quality lead acquisition and engagement.
Provided high-quality service in fast-paced environments, boosting performance metrics and response times.
Utilized fluency in English and Spanish to expand outreach and improve engagement with diverse demographics.
Implemented and managed automation solutions in CRM systems to streamline workflows and data handling.
MF Lead Solutions
Streamlined Lead Capture: Optimized digital acquisition funnels to accelerate lead flow and reduce response times, significantly increasing the volume of high-intent prospects., Bilingual Outreach Expansion: Leveraged full English and Spanish fluency to engage broader demographics, effectively...
Blackhawk Network
Elevated service standards, driving a 30% boost in quality metrics and cutting response times by 25%., Exceeded performance targets through workflow optimization, collaborative leadership, and a commitment to premier customer service.
G-Baron
In Charge of storage and organization for every national and international shipment of car parts. Improved the alphabetical placement of parts for ease of lookup., Improved overall check out times by 30%., Responsible for receiving payments and issuing receipts, mailing packages, keeping track of...
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Handled documentation, transactions, and logistics for international shipments and supply chain management.
