Motivated professional with extensive experience in customer service, healthcare claims, and insurance resolution. Excels at coordinating with multiple stakeholders to ensure timely service delivery and issue resolution. Quick learner, eager to adapt to new roles like dispatching or logistics.
Investigated and resolved insurance claim issues, including denials and billing discrepancies, ensuring compliance.
Provided detailed support, troubleshooting, and inquiry resolution for customers in healthcare and entertainment services.
Managed complex communication with insurance companies, healthcare providers, and patients to facilitate medication delivery.
Provided translation services in English and Spanish to facilitate communication in healthcare and organizational contexts.
Capgemini
Researched and resolved denied or delayed insurance claims by coordinating with carriers and internal departments., Handled daily claim queues and ensured resolution within compliance and productivity standards., Analyzed EOBs and corrected billing issues, resulting in increased claim approvals.,...
HGS (Hinduja Global Solutions)
Helped customers and members improve their health well-being and sense of security., Responded to complex inquiries regarding benefits, billing, eligibility coverage, and other related information.
Dish Network
Took inbound and outbound calls from customers across the country., Assisted customers with their service questions, billing inquiries, and technical troubleshooting., Walked customers through troubleshooting steps for DISH TV and internet services., Maintained a high customer satisfaction rating...
Language Line Solutions
High School Diploma
Legal Office Specialist
Entrepreneurship and Sales Program
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Provided translation services by the English language to Spanish or vice versa for organizations or individuals that had interpretation needs.
Dish Network
Assisted customers with service questions, billing inquiries, and technical troubleshooting.
