Dedicated customer service specialist with over 5 years of experience in banking, education, and remote support settings. Skilled in client relations, data management, and administrative tasks, with a proven ability to adapt and excel across various industries.
Provided exceptional customer support via phone, email, and chat in banking, catering, and educational environments.
Maintained accurate customer and student records, updated internal systems, and documented interactions across roles.
Supported classroom operations, maintained student records, and handled administrative tasks efficiently.
Effectively communicated with clients, students, and parents in bilingual environments and during customer interactions.
EZCater – Atento
Assisted customers with catering orders via phone, email, and chat support, Resolved issues related to orders, refunds, deliveries, and account inquiries, Provided high-quality customer service in a fast-paced remote environment, Updated order details, customer information, and case notes in...
Mi Villa Alegre School
Prepared lesson plans and educational materials following established guidelines, Maintained student records and progress documentation, Communicated with parents regarding student performance and activities, Supported basic administrative tasks related to classroom operations
BBVA – Atento
Handled customer account inquiries, balance transfers, and basic transactions, Verified and updated customer information in internal systems, Documented interactions and followed banking compliance procedures
Quality Verification Services
Reviewed and approved mortgage sales to ensure legitimacy and compliance, Validated 45+ recorded calls per day and documented results, Verified customer information and ensured accurate data entry
High School Diploma
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Reviewed and verified calls and transactions to ensure compliance, accuracy, and authenticity.
Citibank
Supported elite Citigold clients with account inquiries and fraud-related cases, Updated customer records and documented interactions in internal systems, Provided bilingual assistance in English and Spanish, Promoted within one month due to strong performance
