Dedicated customer service professional with over nine years of experience in the BPO industry, including team leadership and multi-platform expertise.
Extensive experience in addressing customer inquiries promptly and accurately to maximize satisfaction.
Led a team managing inbound and outbound campaigns, enhancing team performance and service quality.
Effective in providing follow-up and resolving customer issues through verbal and written communication.
Experienced with various industry platforms such as Microsoft Outlook and call center tools.
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