Cesar - Sales and Marketing Executive at TECH & HOME S.A.S

Barranquilla, Atlántico, ColombiaRemoteen

Developed targeted marketing strategies that increased customer engagement and sales performance.

Maintained strong customer relationships, resulting in improved client retention.

Published on CazVidOpen to remote

Summary

Results-driven sales and marketing executive with experience in developing strategies, managing customer relationships, and troubleshooting technical issues. Skilled in data analysis and communication, dedicated to driving business growth.

Key Achievements

Tracked and analyzed sales data to ensure company met sales quotas.
Provided technical support and resolved customer issues efficiently across multiple platforms.

Skills

Sales Strategy DevelopmentAdvanced

Expertise in creating effective sales strategies to boost revenue and market reach.

Customer Relationship ManagementAdvanced

Skilled in maintaining and strengthening customer relationships for long-term business growth.

Technical Support & TroubleshootingIntermediate

Proficient in resolving technical issues and providing user support across various devices.

Marketing Research & Data AnalysisIntermediate

Capable of conducting research and analyzing sales data to inform strategic decisions.

Interpersonal & Communication Skills

Experience

Sales and Marketing Executive

TECH & HOME S.A.S

Sep 2020 - Dec 2022

Research and develop marketing and sales targeted strategies for the company., Responsible for maintaining customer relationships., Tracking sales data to ensure the company meets the sales quota for the month., Creating and presenting sales performance reports., Introducing and promoting new products and advertise them through social media.

Customer Service Associate

SUTHERLAND G.S

Mar 2020 - Aug 2020

Giving detailed explanations of services and products., Listening to customer’s concerns and handling complaints., Reviewing customer accounts and transactions to resolve issues., Receiving orders, calculating charges and processing payments.

Customer Support Specialist

QUANTICA BPO

Mar 2014 - Jun 2017

Resolve tickets of technical requests or problems and troubleshoot devices to make sure they work properly., Provide daily support to users of various devices including answering questions., Communicate clearly and effectively with customers to resolve issues and ensure customer satisfactions., Maintained detailed records of daily interactions with customers, reported issues, solutions and further actions.