Experienced in telecommunications, IT support, and technical troubleshooting with a strong background in network and hardware maintenance.
Applied technical troubleshooting skills across telecommunications and hardware systems.
Maintained and installed computer networks, hardware, and software environments.
Provided technical solutions and support communication for diverse customer needs.
Produced reports on billing issues, service plans, and technical support activities.
VPM ELECTROMECANICA
Maintenance of the company's computer networks, Software installation and maintenance, Hardware installation and maintenance
Alorica
Technical support for the U.S. telecommunications company AT&T, Providing technical solutions to customers with their devices (cell phones, tablets, and others), Generating reports on billing issues, plans, and services
Continuum Santo Domingo
Technical support for the U.S. telecommunications company T-Mobile, Providing technical solutions to customers with their devices (cell phones, tablets, etc.), Generating reports on billing issues, plans, and services
TransPerfect Dominicana
Provide information about insurance claims to providers, Generate reports on billing issues related to them
Bachelor's Degree
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
Technical Support
FULL STACK WEB DEVELOPER
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Proficient in Google Productivity Tools, Office Suite, and Design tools like Photoshop and Canva.
