Dedicated Business Analyst with over 5 years in financial and data analytics domains. Skilled in process improvement, data visualization, and stakeholder engagement. Proven ability to lead projects that optimize operations and enhance data quality.
Applied statistical methods and data visualization tools to interpret complex datasets and support strategic decision-making.
Managed multiple projects from initiation to completion, ensuring timely delivery and stakeholder alignment.
Built financial models to forecast performance and assist in investment decisions for the finance department.
Collaborated effectively with cross-functional teams and presenting insights to non-technical audiences.
Knowledge Universe
Serve as the primary contact for inquiries via phone, email, chat, or text, addressing questions about programs, admissions., Organize and attend recruitment events (career fairs, campus tours) to promote educational programs.
CSS CORPORATION/Movate
Negotiated contract renewals successfully, securing continued business from key accounts., Improved customer retention rates by developing and implementing account management strategies., Developed customized plans based on specific needs aiming at reinforcing relationships while matching expectations between parties involved., Conducted regular account reviews to assess performance, identify areas for improvement, and suggest appropriate solutions., Collaborated with the sales team to identify opportunities for account growth and expansion., Built relationships with customers and community to establish long-term business growth., Demonstrated products to show potential customers benefits and advantages and encourage purchases., Organized promotional events and interacted with community to increase sales volume., Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
VXIHOLDING CORPORATION
Supported sales efforts by providing reliable information on available products or services that met clients' individual requirements during inbound calls., Exceeded performance metrics consistently by efficiently handling inbound calls and resolving customer issues quickly., Participated in ongoing professional development opportunities aimed at refining skills relevant to the Inbound Representative role., Provided feedback to management regarding potential improvements for better customer service delivery processes., Maintained high levels of product knowledge to provide accurate information to customers., Utilized CRM systems effectively to track customer interactions, update account information, and document case notes accurately., Streamlined workflows by implementing time-saving strategies for completing administrative tasks related to inbound calls efficiently., Improved first-call resolution rates by actively listening to customer concerns and providing appropriate solutions., Managed high-volume calls while maintaining professionalism, empathy, and patience under pressure., Developed strong relationships with clients through exceptional communication skills and attention to detail.
Bachelor of Science in Business Administration
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CONVERGYS
Managed leads effectively using CRM software, ensuring timely follow-ups and accurate recordkeeping., Developed in-depth product knowledge to accurately answer questions and recommend appropriate solutions., Delivered exceptional results under pressure by meeting tight deadlines and handling high call volumes during peak periods., Exceeded sales targets consistently by employing strong negotiation skills and persuasive techniques., Increased customer interest by developing and implementing effective outbound sales strategies., Adapted communication style based on each potential client's preferences, resulting in increased connection rates for cold calls., Built rapport with potential clients through engaging conversations, leading to successful sales closures., Provided detailed feedback on calls to improve overall effectiveness of the outbound sales strategy., Enhanced customer experience by addressing their needs promptly and providing relevant product information., Maintained compliance with company policies and industry regulations throughout the sales process., Made average of 100 outbound and inbound calls per day., Attained $2000 in sales targets on a monthly basis.
Center for Educational Measurement (CEM)
Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting., Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand., Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
