Chloe - Project Manager with over 10 years of experience in telecommunications

Managed cross-functional teams to deliver complex telecommunication projects on time and within budget.

Directed installation and upgrade of network systems including hardware and software components.

Assessed project risks and implemented mitigation strategies to minimize impact.

Facilitated communication between technical teams and clients, ensuring clarity and alignment.

Responded to customer inquiries regarding checking and savings accounts., Executed wire transfers, stop payments, and account transfers., Handled transactions including deposits, withdrawals, and check processing., Provided education on online banking and fraud prevention., Maintained friendly and professional customer interactions to ensure satisfaction.

Trained and onboarded new hires weekly on products and systems to ensure their success., Accurately processed payments, account updates, and call logs., Collaborated with training, customer service, and tech support to achieve performance goals in AHT, NPS, and transfer metrics., Delivered exceptional customer support by resolving concerns with empathy and expert product knowledge.

Managed customer inquiries via phone and email regarding orders., Assisted marketing team by correcting website inaccuracies and adding products online., Checked inventory and placed phone orders for customers., Provided a superior customer experience by proactively resolving concerns.