Experienced bilingual agent with a strong background in healthcare, technical support, and hospitality, dedicated to delivering quality service and efficient coordination.
Provided support to healthcare and hospitality clients through effective communication and issue resolution.
Assisted customers with device diagnostics, updates, and digital replacements in technology-related roles.
Managed medical appointment coordination and documentation review within healthcare customer service.
Provided restaurant and buffet service support in cruise line environments, ensuring customer satisfaction.
Ubiquity
Health Care customer services, Quality Assurance, back office
Norwegian Cruise Line
greeting the customer, all services related with restaurant services
Teleperformance
Technical support such as; updates, Restore devices, diagnostics devices and others, Personal advisor, make appointments, payment methods issues, digital replacement process
Carnival Cruise Line
Fill up buffet and mise and place it, Preparing product like cutting vegetables, Setup product for buffet and product rotation
Tech.cook
English Course
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Participated in quality assurance tasks related to customer service and back office activities.
