Experienced in delivering excellent customer support and sales growth within retail and call center settings, with strong product expertise and communication skills.
Utilized active listening, empathy, and patience to resolve customer issues and improve satisfaction.
Applied sales skills including upselling and product recommendations in retail and call center environments.
Built expertise in product features and policies to assist customers effectively and drive sales.
Managed high-stress customer interactions, resolving complaints with professionalism, leading to increased customer loyalty.
Foundever
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Educated customers about billing, payment processing and support policies and...
Teleperformance
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing...
Arenas skate and surf
Provided excellent customer service by assisting shoppers with product selection, sizing and styling recommendations.
High School Diploma
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Proficient in Salesforce for managing customer data, sales tracking, and enhancing service delivery.
