Dedicated customer service professional with experience in BPO environments and independent English teaching. Skilled in effective communication, multitasking, and utilizing technical tools to enhance client interactions and educational delivery.
Handled customer interactions via chat and calls, ensuring high satisfaction and issue resolution.
Effectively communicated with diverse clients in BPO environment and during English teaching sessions.
Utilized Microsoft Office and Google Workspace to perform daily tasks and documentation.
Adapted to different roles in customer service and education, learning new skills as needed.
PUNTOWEB
TELEPERFORMANCE
Managed high-volume chat and calls customer interactions, providing efficient solutions and ensuring a positive experience for clients in a fast-paced BPO environment.
High School Diploma
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