Cynthia - Quality Assurance Analyst with 5+ years in Customer Service and Dispute Resolution

Provided quality feedback, created procedure manuals, and supported process improvements to maintain standards.

Assisted clients with account inquiries, transactions, troubleshooting, and delivered high-quality support.

Analyzed dispute tickets, resolved complex issues, and ensured compliance with procedures.

Recruited healthcare professionals, conducted interviews, and managed onboarding and documentation.

Supported transaction processing, system issue resolution, and user account management for clients and staff.

Provide quality feedback to Dispute Resolution Clerks to ensure accurate ticket resolution according to procedures., Created procedure manuals and workflow charts for multiple scenarios, improving consistency and efficiency., Manage escalation mailbox and coordinate resolution of high-priority...

Analyzed and resolved dispute tickets following specific procedures and compliance guidelines., Handled complex cases involving adjustments, valid receipts, and spreadsheet tracking.

Assisted international clients with account inquiries, transactions, and online banking troubleshooting., Processed domestic and international wire transfers., Provided high-quality service in a fast-paced financial environment.

Recruited healthcare professionals using LinkedIn, Facebook, and Indeed., Conducted interviews, prepared candidate profiles, and coordinated onboarding processes., Managed candidate documentation and CRM registration for U.S. placements.

Provided customer support for Western Union transactions., Supported store agents with system issues, password resets, and user management.