Daniel - Customer Success & Real Estate Professional in New York City

Specializes in onboarding, operational support, troubleshooting, and account expansion to ensure exceptional client experiences.

Experienced in guiding clients through property searches, negotiations, and closing processes, building trust and satisfaction.

Skilled in clear, effective communication and training team members to enhance service delivery and operational efficiency.

Proficient in managing diverse client accounts, gathering feedback, and implementing improvements for better engagement.

Guide buyers and renters through the search and closing process, building trust through clear, hands-on communication. Manage marketing and paperwork for listings while balancing a flexible, self-directed schedule

Go-to contact for major client accounts — handled onboarding, operational support, troubleshooting, and account expansion, ensuring white glove customer experiences. Led training for 40+ team members across three continents, helping the wider team deliver more consistent service

Proactively managed a diverse portfolio of client accounts, ensuring effortless customer experiences across onboarding, ongoing operational support, and account expansion. Gathered client feedback to improve service quality and long-term retention of accounts

Guided clients through account setup and service adoption while collaborating closely with internal teams to deliver tailored solutions and reliable support.

Handled customer engagement, beverage creation, store maintenance, and the onboarding and training of new team members, contributing to consistently high Customer Connection Scores (CCS).

Delivered comprehensive retail service encompassing styling, product knowledge, customer engagement, cash wrap operations, and inventory management.