Edwin - Support Engineer with 4 years of IT helpdesk experience

San Salvador, San Salvador Department, El SalvadorRemoteen

Supported Commvault backup software and guided users through installation and troubleshooting.

Analyzed logs to identify root causes of technical issues affecting end users.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced technical support specialist with 4 years assisting end users with IT issues across diverse platforms, including Office 365, VPNs, and system troubleshooting.

Video Resume

Key Achievements

Provided remote technical support across Windows, Mac, and Linux operating systems.

Skills

End User Tech SupportAdvanced

Provided solutions for user issues related to Office 365, VPNs, printers, and networking.

Troubleshooting & Issue ResolutionAdvanced

Diagnosed and resolved software and hardware problems in a support environment.

Remote Support & DiagnosticsIntermediate

Utilized remote desktop tools to assist users and troubleshoot issues remotely.

System Analysis & Log ReviewIntermediate

Read and analyzed logs to determine root causes of system issues to inform solutions.

Languages

English(85%)

Experience

Support engineer Level 2

Tek Experts

February 2023 - Currently

Participate in team meetings to discuss current procedures when helping users., Complete tasks via ticket system (email and calls), Support application called Commvault system, Read and analyze logs to determine root cause of issues., Help users to use Commvault software to run their backups efficiently., Troubleshoot installation and upgrades of Commvault Software.