Experienced in customer support, appointment scheduling, and team supervision with a focus on efficient communication and problem-solving. Proven ability to manage multiple tasks and lead teams effectively.
Provided administrative and scheduling support, managing calendars and client communications.
Delivered technical support and client assistance across multiple service platforms.
Led a team of 16, overseeing coaching, performance review, and KPI report generation.
Effectively communicated with clients and team members via email, phone, and meetings.
Webspark Media
Worked on appointment scheduling for a medical center., Addressed client inquiries via email and telephone., Managed calendars and efficiently coordinated meetings.
Intouch CX
Provided assistance to Spark delivery drivers from Walmart via phone support.
Accedo Colombia S.A.S
Managed inbound calls for AT&T, offering support for cellphone services, troubleshooting, payment processing, and additional inquiries.
Accedo Colombia S.A.S
Supervised a team of 16 individuals, providing coaching, guidance, and performance evaluation., Generated KPI reports and conducted regular one-on-one meetings with the direct superiors.
Bachelor
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Basic proficiency in video editing to support content creation and multimedia tasks.
