Daphne - Data Analyst with 5+ years of experience in financial services

Utilized SQL and R to analyze financial data, identifying trends and supporting business strategies.

Created interactive dashboards with Tableau, communicating insights to stakeholders effectively.

Prepared detailed financial reports, ensuring compliance and clarity for executive review.

Coordinated data projects across teams, ensuring timely delivery and quality standards.

Checked emails on fraud accounts & took care of catering orders., Assisted customers in real-time via live chat, addressing inquiries, troubleshooting issues, and ensuring a seamless service experience., Reviewed and investigated suspicious accounts and transactions, identifying potential fraud and taking appropriate actions.

Handle escalated customer concerns, focusing on retaining high-value customers by offering tailored solutions., Conduct performance evaluations, coaching sessions, and training to improve team effectiveness.

Diagnose and resolve software, hardware, or network problems while guiding customers through troubleshooting steps., Process payments, refunds, and adjustments while ensuring accurate billing records.

Manage emails, calendars, and appointments while handling data entry, document preparation, and organization., Respond to client inquiries via email, chat, or phone, ensuring timely and professional communication., Schedule posts, engage with followers, and assist in creating content for social media platforms., Assist in managing projects, tracking progress, and coordinating with team members or external vendors.