Experienced operational manager and freelance virtual assistant with over 15 years in BPO, project management, and executive support, bilingual in English and Spanish.
Oversaw BPO contact center operations, ensuring alignment with client goals and KPIs
Provided executive support, task coordination, and administrative assistance remotely
Led projects in construction and home services, managing timelines and client communication
Fluent in English and Spanish, facilitating effective communication across diverse stakeholders
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Coached and led contact center agents to meet performance metrics and improve productivity