Denisa - Call Center Operations Specialist with Proven Team Leadership Skills

Albany, New York, United Statesen

Led a team at SILEO SH.P.K, focusing on staff selection, training, and goal achievement.

Managed reporting and analyzed activity data for strategic insights over medium and long terms.

Published on CazVid

Summary

Dedicated call center professional with leadership experience in managing teams, executing outbound campaigns, and analyzing data to optimize performance within telecom sectors.

Key Achievements

Directed outbound telesales and telemarketing campaigns for major telecom clients like Fastweb, Vodafone, and Telecom.

Skills

Call Center OperationsAdvanced

Managed customer contacts, campaign execution, and back-office services in a high-volume call center environment.

Team Leadership & TrainingAdvanced

Led and trained teams, guiding them to meet objectives and managing staff development initiatives.

Reporting & Data AnalysisIntermediate

Handled activity reporting and performed statistical analysis to monitor performance and support decision-making.

Telemarketing & TelesellingAdvanced

Conducted outbound calls for marketing campaigns, engaging clients in telecom sectors.

Experience

Operatore outbound

MEGAENERGY - CALL CENTER

Giugno 2020 - Marzo 2021

gestione servizi back-office, Contatti telefonici per campagne teleselling, telemarketing nelle campagnie di telefonia : Fastweb –Telecom –Wind3 –Vodafone

Team Leader

SILEO SH.P.K - Call center

Selezione e formazione del personale, guida di un team verso il raggiungimento di obiettivi, gestione reportistica delle attività con analisi statistiche del medio e lungo periodo, relazioni di qualità, contatti con gli account dei partners ed i referenti di commessa, working progress, job rotation...