Denis - Customer Service & Sales Specialist with 5+ years in client engagement

Provided assistance, handled inquiries, and resolved issues for clients across different industries

Effectively explained products, services, and processes to customers and clients

Addressed customer objections and found solutions to issues related to payments, appointments, and account access

Sold products and services, created urgency, and managed objections to increase sales opportunities

Managed multiple calls and tasks efficiently to meet personal and team targets in high-volume environments

As a screener I am in charge of selling a legal advice to our potential clients, Answer questions to the clients such as how they can obtain a legal document, how much the consultation cost, Questionary to see if they qualify for the consultation, Explain them the benefits of having a legal status, Objections handling and rebuttals, Handling prices as well as taking payments with their credit or debit cards, Sending text messages to confirm their consultations, Create a sense of urgency why they must have a legal document, Fill out the intake form with personal information

Incoming calls to sell Omega XL products Omega-XL is a food supplement that contains omega-3 fatty acids derived from krill oil, Provide information of each product from Omega Xl, what they were used for, Take payments with Visa and Mastercard credit debit cards, Rebuttal overcoming objections, Provide delivery time information, Autoship Objections, Payment objections, Call back objections

Customer retention, Emphasize the benefits they had with the membership, Offer roadside assistance, Offer a lower-priced package that fits their budget, Explain how the Equifax, Experian and Transunion credit reports work, Help you reset your password, cancel memberships and send you cancellation mail, Rebuttal and Objections, Explain how you can pay $1.00 for 7 days and get information on your credit history, Manage inbound and outbound calls with efficiency and courtesy, Follow conversation prompts and scripts when handling different topics, Identify customers’ needs; clarify their information; research their issues; and then provide solutions and/or alternatives to solve their problems, Seize opportunities to upsell products when they arise, Build sustainable relationships and engage customers by going the extra mile when you can, Keep accessible, comprehensive records of all conversations in our call center database, Meet or exceed personal/team qualitative and quantitative targets

Selling dental treatments such as orthodontics, dental fillings, teeth whitening, Making appointments, cancelling appointments, Sending emails and text messages to patients to confirm appointments

Inbound calls from United States, Customer Service experience in this field providing customers assistance in regards their disbursements, Created a ticket submitted to replace the cards to the students, Explained to customers why they had a declined transaction, Explained to customers where they could use the cards

Inbound calls for a campaign, Provided assistance to customers wanting to get a cell phone, Qualifications included having an income of $1,000 or being homeless, Lifeline is a government assistance program, Making false statements to obtain Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program, Program limited to one discount per household, Service is non-transferable, Only eligible consumers may enroll in the Lifeline program

Inbound calls from the AT&T. Most likely what I did was to provide assistance in regards to the cell phones of this AT&T company, I helped the customer to check their balances on their cell phones, to see the minutes they had, to make payments with the credit card or debit cards, Also port-in Processes, Technical support provided while the customer did not have coverage so they could not make call or receive, Explained to the customer the reason why they could not make any calls or in other cases they could not send or receive text messages