Dedicated professional with over 8 years of experience in English language instruction, curriculum development, and customer service. Proven ability to adapt virtual learning platforms, lead academic operations, and deliver high-quality training across diverse settings. Skilled at fostering...
Designed and delivered engaging English as a Foreign Language lessons across various educational levels and settings.
Created detailed lesson plans and course content for both in-person and virtual language programs.
Resolved customer and passenger issues efficiently in high-pressure environments, enhancing satisfaction.
Managed operational logistics, medical data entry, and scheduling for healthcare and laboratory settings.
United Airlines
Executed premium over-the-counter sales of tickets, travel products, and ancillary services., Delivered high-quality, professional customer service in a high-volume, time-sensitive airport environment., Expertly managed and resolved complex passenger issues, specifically handling baggage claims,...
XEROX Dominicana
Solve customer technical issues., Give outstanding service to customers., Transfer calls to the correct department or escalate calls when necessary., Address issues and complaints via phone., Guide clients to solve their problems to the right venues in accordance to the company’s terms and...
EUROPEAN ACADEMY
Delivered high-quality English as a Foreign Language (EFL) instruction to diverse student demographics., Designed and executed effective lesson plans and managed content distribution., Conducted formal and informal assessments to accurately evaluate student performance., Provided targeted,...
Ministry of Higher Education, Science and Technology
Teaching Certificate
TESOL Trainer
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Conducted teacher evaluations and led professional development initiatives to maintain education quality.
Delivered high-intensity English as a Foreign Language (EFL) instruction specifically tailored for young adult learners., Developed daily lesson plans and devised a comprehensive yearly content distribution strategy., Conducted daily formative and summative assessments to continuously monitor...
Ministry of Higher Education, Science and Technology
Provided direct instructional oversight to ensure all classes and activities were delivered in alignment with established curriculum standards., Conducted routine class observations and formal teacher evaluations., Managed all logistical support for the program.
Ministry of Higher Education, Science and Technology
Directed regional academic operations, ensuring all instructional delivery adhered to institutional standards., Orchestrated the regional deployment of standardized assessments., Led regional training and professional coaching initiatives.
Colegio Amador
Delivered specialized Virtual English as a Foreign Language (EFL) instruction to adolescent learners., Developed comprehensive curricula and detailed daily lesson plans., Successfully transitioned and conducted all assigned classes using virtual platforms during the COVID-19 pandemic.
ISFODOSU
Delivered specialized Virtual English as a Foreign Language (EFL) instruction to adult learners., Developed and implemented comprehensive curricula., Managed and administered virtual learning platforms.
Laboratorio de Patología Dra. Jimenez
Coordinated and managed operational logistics for the laboratory., Performed accurate medical data entry., Functioned as an appointment setter and scheduler.
Inafocam - Instituto Luis Heredia Bonetti
Managed and administered virtual learning platforms., Designed, developed, and implemented dynamic educational activities., Delivered expert-level instruction in advanced grammar and syntactic structures.
