Experienced medical biller and care coordinator skilled in bilingual communication, claims processing, and customer support. Also proficient in video editing, with a strong focus on accuracy, compliance, and client satisfaction.
Handled billing and claims submission for insurance reimbursement, ensuring accuracy and compliance.
Provided support and correspondence in English and Spanish, facilitating clear communication with diverse clients.
Organized and managed mental health support appointments, ensuring effective service delivery.
Delivered remote and in-person support, resolving inquiries and managing customer experiences efficiently.
The Moxie Group
Processed and submitted medical claims with accuracy to insurance companies., Reviewed and corrected billing errors to ensure compliance with regulations., Communicated with providers, patients, and insurers in English and Spanish., Maintained detailed patient account records and documentation.
Care Solace
Coordinated mental health support services for clients in need., Scheduled and followed up on care provider appointments., Maintained confidentiality and HIPAA compliance in all communications.
United Healthcare
Delivered bilingual support to members of U.S. healthcare plans., Explained benefits, processed claims, and resolved inquiries., Regularly met and exceeded satisfaction and performance targets.
Western Dental Care via KM2 Solutions
Provided Spanish-English support for dental plan members., Handled high call volumes while maintaining quality standards.
Bachelor of Science and Humanities
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