Experienced project manager specializing in large-scale construction and infrastructure projects with a focus on project delivery, team coordination, and client satisfaction.
Managed large construction projects, overseeing planning, execution, and delivery.
Developed budgets and monitored expenses to maintain project profitability.
Led diverse teams across multiple projects, ensuring collaboration and safety protocols.
Built and maintained strong relationships with clients to facilitate ongoing business.
Ontario Public Service - Treasury Board Secretariat, HR Advisory Services (HRAS)
Provided front-line administrative support within the Strategic & Operational Support (SOS) unit, ensuring governance and client service materials are well organized and accessible., Contributed to the migration and organization of confidential HR files to SharePoint, applying naming conventions and file retention practices aligned with OPS policy., Updated and maintained the PowerPoint decks with content related to client-facing support roles, sustainment models, and operational services., Assisted in coordinating meetings, tracking follow-ups, and organizing materials for internal team briefings., Shadowed HR Managers and Senior Strategic Advisors to gain familiarity of OPS documentation standards, change management processes, and recordkeeping compliance.
Starbucks
Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and fostering positive relationships with clients., Collaborated with team members to maintain an efficient workflow, effectively resolving challenges during high-pressure situations., Assisted in training new staff, providing guidance and support to enhance team performance., Managed inventory and ensured compliance with company standards to maintain a safe and organized workspace., Developed strong communication skills by interacting with diverse individuals, addressing inquiries, and resolving concerns.
Bonker’s Giftshop
Bachelor of Commerce
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Managed, operated, opened, and closed the gift shop independently during shifts, ensuring smooth store operations and customer satisfaction., Assisted customers in selecting gifts, providing product information, and processing transactions efficiently., Maintained a clean and organized store environment to enhance the shopping experience., Stocked shelves, managed inventory levels, and performed regular merchandise rotation to optimize sales and reduce waste., Collaborated with team members during busy periods to support store objectives, including promotional events and sales initiatives., Resolved customer complaints and concerns promptly to maintain positive relationships and uphold the company's reputation.
Kalyana Support Systems / The Gregory School
Implemented programming 1:1 for children with Autism Spectrum Disorder to execute the intervention plan developed by the Case Manager by applying the principles of Applied Behaviour Analysis., Maintained strict confidentiality when handling client records, progress data, and sensitive health information in accordance with privacy standards., Collected and charted behavioural data daily to inform treatment plans and identify trends in client progress., Created and organized instructional materials tailored to individual learning needs., Participated in supervision meetings to discuss and review progress towards organizational objectives according to the student's behaviour intervention plan.
Walmart Supercentre
Efficiently picked and assembled customer orders, ensuring on-time delivery and maintaining high-quality standards., Meticulously packed orders, paying attention to detail and accurately differentiating between similar products, verifying quantities, and using correct product codes., Ensured the highest product quality by excluding damaged items and prioritizing freshness., Accurately documented and labelled orders, interpreting pick slips, packaging details, and shipping labels., Optimized tote fill by efficiently packing orders without compromising product quality, while also providing exceptional customer service and resolving issues as needed.
Elegance Authentic Hair
Supported Manager in overseeing operations, coordinating tasks, and managing staff., Assisted in recruiting, training, and evaluating team members to ensure high performance., Maintained a customer-centric approach, addressing inquiries, and ensuring satisfaction., Facilitated effective communication, promoted teamwork, and relayed important information., Cross-sold products., Maintained in-stock and presentable condition in assigned areas.
