Dedicated customer service specialist with 5 years of experience in retail and finance sectors. Skilled in handling inquiries, negotiations, appointment setting, and dispute resolution. Known for exceeding goals, building trust, and maintaining high customer satisfaction.
Handled inbound calls, provided empathetic support, and maintained high customer retention rates.
Scheduled client appointments and explained services to potential customers, supporting sales growth.
Negotiated payment plans with clients, ensuring compliance with regulations and improving recovery rates.
Resolved customer disputes effectively to maximize satisfaction and loyalty.
Ibex Nicaragua (Amazon Retail Campaign)
Handled inbound calls for order delays, refunds, replacements, and seller disputes., Provided empathetic support to maximize customer satisfaction and retention., Recognized for consistently exceeding customer service goals.
Roofing Company
Scheduled client appointments through outbound calls and email follow-ups., Explained company services, overcame objections, and built client trust., Accurately recorded details in CRM and coordinated with the sales team.
Connect International
Negotiated with clients to establish payment plans and settlements., Ensured compliance with fair collection practices., Developed persuasive communication strategies to increase recovery rates.
Primary
High School
Técnico
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