Diana - Project Manager with 8 years of managing cross-functional teams

Applied comprehensive project management practices across multiple initiatives.

Effectively liaised with clients, vendors, and internal teams to align project goals.

Led cross-functional teams to achieve project milestones and organizational objectives.

Implemented efficiencies that enhanced project workflows and resource allocation.

Provided real-time interpretation services from Spanish to English over the phone across various settings including healthcare, legal, social services, education (schools), customer support, and emergency services such as 911 calls., Ensured accuracy, neutrality, and confidentiality in all interactions, adhering to industry standards and protocols, including HIPAA compliance., Facilitated clear communication for individuals with limited English proficiency, ensuring equitable access to critical information and services.

Promoted company services and secured new enrollments through persuasive communication., Conducted onboarding (welcome) calls to explain program details and set clear expectations for clients., Contacted creditors to negotiate debt settlements and reduce balances on behalf of clients., Assisted clients with inquiries, provided account updates, and ensured a positive customer experience., Managed accounts to ensure timely payments and resolve outstanding balances effectively.

Assisted clients with debt settlement, explaining debt relief program benefits and managing payment plans, including CFT payments(structured financing terms)., Conducted Wellcome Calls., Negotiated agreements, processed payments and maintained updated client accounts., Organized schedules, legal documents and prepared detailed reports., Coordinated communication between attorneys, clients, and third parties, ensuring timely delivery of case updates and supporting a smooth flow of information throughout the legal process., Reviewed case documents and input critical data into legal management systems, ensuring adherence to compliance standards and streamlining internal workflows.

Answering inquiries about mobile plans, smartphones, data usage, and coverage., Providing technical support for mobile devices, SIM cards, and network issues., Managing billing tasks, including resolving billing questions and processing payments., Handling sales of mobile plans, SIM cards, and smartphones, helping customers choose the best options., Ensuring a positive customer experience through efficient troubleshooting and communication.

Assisting customers with inquiries about mobile plans, internet services, and SIM cards., Providing technical support for mobile devices and connectivity issues., Handling sales of phone plans and SIM cards, helping customers choose the best options., Offering guidance on using devices and managing wireless services., Ensuring a positive customer experience through clear communication and problem-solving.