Diego - Customer Support & Service Coordinator with 5+ years in tech and real estate

Medellín, Antioquia, Colombiaen

Provided bilingual technical support and appointment scheduling for Vivint and Homes.com, enhancing customer experience.

Managed billing operations including collection and customer monitoring for Secutas Security Services, ensuring accurate monthly revenue processing.

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Summary

Dedicated professional experienced in technical support, billing, and client communications across tech, real estate, and security sectors.

Key Achievements

Supported clients via chat and voice services, including food ordering and therapy support, demonstrating versatile communication skills.

Skills

Customer Service & SupportAdvanced

Handled technical support, appointment scheduling, and customer communications in bilingual environments.

Billing & Revenue ManagementIntermediate

Managed billing, collection, and customer monitoring activities for security services and other industries.

Communication SkillsExpert

Excelled in voice and chat communication across multiple platforms, supporting clients in various service sectors.

LanguagesExpert

Bilingual in English and Spanish, used extensively in customer service and technical support roles.

Languages

Spanish

Experience

BILINGUAL AGENT FOR VIVINT

TELEPERFORMANCE

JANUARY 2021 - SEPTEMBER 2021

TECHNICAL SERVICE AND SUPPORT, APPOINTMENT SCHEDULING

BILINGUAL AGENT FOR HOMES.COM

SITEL

NOVEMBER 2021 - MAY 2022

REAL ESTATE SERVICE, HOME LOANS AND REPAIRS, APPOINTMENT SCHEDULING, CUSTOMER SERVICE

RECURRING MONTHLY REVENUE BILLER

SECURTAS SECURITY SERVICES

MAY 2022 - JANUARY 2024

SPECIAL BILLING, BILLING, COLLECTION AND MONTHLY CUSTOMER MONITORING WITH CAMERA SERVICES AND SECURITY SYSTEMS

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This is my profileContact Diego

Diego - Customer Support &amp; Service Coordinator with 5+ years in tech and real estate