Experienced customer service professional skilled in technical support, process enhancement, and client communication. Adept at resolving user issues and supporting diverse departments, with proficiency in data management and technical tools.
Provided resolution and support to users across transport and legal service platforms, ensuring customer satisfaction.
Participated in improving and creating internal processes to enhance operational efficiency.
Applied technical skills in troubleshooting and supporting users with transport applications and related systems.
Utilized Excel, SQL, and GIS tools like ArcGis and PostgreSQL for data management and analysis.
Teleperformance Colombia
Resolution to user problems in transport applications, Improvement and creation of internal processes
Outplex
DS Solutions- Hired Experts- Cordoba legal group Law firm
Additional funds department, Welcome Call department
KM2 solutions Colombia
Environmental engineering
Geographic Information Systems specialization
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Supported legal and financial department functions, including handling additional funds and onboarding calls.
