Dorcas - Trainer

Demonstrated experience with Strong customer experience ability.

Demonstrated experience with Excellent written and oral communication skills.

Demonstrated experience with Strong emotional intelligence.

Demonstrated experience with Demonstrated leadership abilities.

Demonstrated experience with Critical thinking and problem-solving abilities.

Develop and facilitate engaging training modules to enhance team performance and skill development.. Monitor and evaluate trainee progress, providing constructive feedback to ensure alignment with operational goals.. Train and onboard new hires to ensure compliance with service excellence standards.

Provided professional assistance to customers, resolving inquiries and concerns efficiently.. Advocated for company services by educating customers on features and website usability.. Maintained high standards of service to ensure customer satisfaction and retention.

Creating and Editing Database for University of Ghana Research Fund and Conference Grant.. Assisting in filing and documenting appointment letters and Grant Letters.. Dispatching Award letters and procurement request forms.

Initiated and implemented lessons to keep students on track.. Monitored students' behavior and instilled discipline.. Prepared learning materials for class activities and art projects.