Experienced in aviation, telecom, and hospitality sectors, specializing in customer support, training coordination, and operational efficiency.
Provided high-quality support and customer care across airlines, hotels, and telecom sectors.
Coordinated and optimized training schedules and tracked progress for crew members and employees.
Created detailed reports for crew training and product quality, supporting operational decision-making.
Managed reservations, check-ins, and guest requests for airlines and luxury hotels.
Provided technical support for telecom services and exceeded sales targets through customer engagement.
Viva Aerobus
Managed and optimized crew training schedules to ensure regulatory compliance., Created detailed reports on upcoming crew member training sessions., Coordinated new course assignments for both new hires and experienced flight attendants., Implemented training tracking improvements that enhanced...
BAT DBS MEXICO SA DE C.V
Handled high-volume inbound calls, resolving customer complaints and inquiries efficiently., Managed product quality reports in Salesforce, driving service improvements., Led special projects to streamline operations and enhance customer satisfaction., Recognized for exceeding customer service KPIs...
Aeromexico
Delivered top-tier customer service to international and domestic passengers., Managed check-in processes and boarding procedures with a focus on efficiency., Ensured strict compliance with airline policies and safety regulations.
ROYAL HIDEAWAY PLAYACAR- LUXURY HOTELS & RESORTS
Provided premium guest services, including check-in/check-out and VIP assistance., Managed reservations, currency exchanges, and personalized guest requests., Resolved guest concerns swiftly, maintaining a high satisfaction rate.
RADIOMOVIL DIPSA S.A DE C.V (TELCEL)
Provided technical support and consultation for mobile services and international roaming., Assisted clients with warranty claims and service inquiries, ensuring high-resolution rates., Consistently exceeded sales targets through a customer-focused approach.
Freelance Travel Agency Management
Designed customized travel packages, ensuring unforgettable experiences., Coordinated transportation, accommodations, and excursions tailored to client preferences.
Bachelor’s Degree
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