Profesional con 5 años de experiencia en desarrollo de software, liderazgo de equipos y gestión de proyectos tecnológicos. Enfocado en crear soluciones eficientes y colaborar en entornos dinámicos.
Desarrollo de aplicaciones web y móviles utilizando diversas tecnologías y lenguajes de programación.
Coordina equipos de desarrollo y gestiona proyectos tecnológicos desde la planificación hasta la implementación.
Planifica, ejecuta y controla proyectos tecnológicos cumpliendo plazos y objetivos definidos.
Recopila y documenta necesidades del cliente para traducirlas en soluciones técnicas efectivas.
Public Storage
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Contributed to sales growth by upselling products and services based on individual customer requirements.
Teleperformance at Chime Banking Services
Supervised a team of customer service representatives, ensuring high-quality service and adherence to company policies, Resolved escalated customer issues and implemented solutions to improve overall customer satisfaction, Trained new employees on customer service protocols and system usage
FOCUS El Salvador
Provided customer support for GEXA Energy and Frontier Utilities, handling inquiries and resolving issues promptly, Maintained a high customer satisfaction rate through effective communication and problem-solving skills
High School Diploma
High School
Ciencias Sociales y de la Comunicacion
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Aplica Scrum y Kanban para mejorar la productividad y la calidad del desarrollo de software.
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