Analytical professional with expertise in data interpretation, reporting, and market research. Skilled in creating dashboards and improving data processes.
Utilized statistical tools and techniques to interpret complex datasets for business insights.
Created detailed reports and dashboards to communicate data findings effectively.
Designed surveys and analyzed customer feedback to inform marketing strategies.
Prepared comprehensive reports summarizing data analysis results for stakeholders.
Insignia Resources
Directed daily administrative operations, including attendance tracking, agent support, and compliance enforcement., Managed payroll processing (SIA system), bonuses, and overtime calculations, ensuring accuracy and timeliness., Collaborated with HR and Operations to develop and implement disciplinary actions, performance improvement plans (PIPs), and policy enforcement., Coordinated training sessions, departmental meetings, and event logistics to support organizational initiatives., Oversaw floor operations, maintaining adherence to protocols, dress code, and customer confidentiality., Designed incentive programs, raffles, and internal communications (flyers) to drive engagement and productivity.
Foundever Panama – State Farm
Led performance management processes, focusing on customer satisfaction and team development., Implemented strategies for continuous improvement in service delivery and operational consistency.
Foundever Panama – Alight Solutions
Directed HR and benefits service teams, focusing on 401k and retirement plan administration., Enhanced operational workflows through training, coaching, and process improvement strategies.
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Foundever Panama – Capital One Core
Supervised customer support teams, improving NPS scores and operational consistency., Recognized with multiple “Coach of the Month” awards for outstanding leadership and performance.
Ramp-Up Coach (Foundever Fishers, Indiana)
Led the ramp-up of a new campaign, establishing operational guidelines and KPIs., Provided on-site leadership and ensured seamless integration of processes.
Foundever Panama - DirecTV
Managed daily team operations to achieve sales targets and enhance customer satisfaction (Close Rate, NPS)., Delivered regular coaching, performance evaluations, and process improvement plans.
Foundever Panama TXU Energy
Oversaw team performance and developed operational strategies to improve sales and service quality., Managed administrative functions, including payroll and performance reporting.
Foundever Panama TXU Energy
Coordinated scheduling, timecard management (Kronos), and sales team coaching., Supported continuous improvement in sales metrics and customer satisfaction.
Dell Inc. Panama
Delivered sales solutions for Caribbean and South American SMB clients, providing account management and operational support.
