Especialista en IoT trilingüe con experiencia en mejora de procesos y atención al cliente, comprometida con la satisfacción del cliente y la resolución de problemas complejos.
Capacidad para diagnosticar y resolver problemas complejos en sistemas IoT.
Experiencia en garantizar la calidad de productos mediante pruebas rigurosas.
Habilidad para comunicar conceptos técnicos de manera clara y efectiva.
Eficaz en trabajar con equipos multidisciplinarios para alcanzar objetivos comunes.
Telus International
Streamlined workflows across multiple departments by leading the adoption of new software tools, reducing response times by 15%.. Improved customer satisfaction (CSAT) scores through proactive problem-solving and efficient resolution of complex technical issues.. Collaborated with cross-functional teams to achieve project milestones 10% ahead of schedule and within budget.. Maintained a 99% quality assurance rating by strictly following company policies and technical procedures.
Lycée Georges Brassens
Increased student comprehension of complex grammatical concepts through targeted instruction, benefiting over 60 students.. Facilitated communication between school staff and 15+ Spanish-speaking families, acting as a key linguistic and cultural bridge.. Developed flexible lesson plans that encouraged active participation and critical thinking.
Sykes / Telus International
Resolved 50+ daily customer complaints with empathy, fostering increased brand loyalty and repeat business.. Managed high-stress situations effectively, maintaining a 95% positive feedback rating under pressure.
Bachelor of Arts
French Language Certifications
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Fuerte enfoque en la gestión de relaciones con clientes para fomentar la lealtad.
