Adrian - Customer Service & Visual Merchandising Specialist with 3 years of diverse experience

Medellín, Antioquia, ColombiaRemoteen

Managed multi-channel customer service at Lyft, including phone, chat, and email communications.

Utilized Zendesk and Flex platforms to streamline customer interactions and issue resolution.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated team player with experience in customer support and visual merchandising, skilled in communication, problem-solving, and platform management.

Video Resume

Key Achievements

Contributed to visual merchandising and advertising updates at Flamingo, enhancing store appeal and customer engagement.

Skills

Customer ServiceAvanzado

Handled customer inquiries through phone, chat, and email, ensuring effective communication and support.

ZendeskIntermedio

Experienced with using Zendesk platform to manage customer support tickets and communication workflows.

FlexIntermedio

Utilized Flex for customer service operations, improving response efficiency.

Visual MerchandisingIntermedio

Participated in store assembly, advertising renewals, and creating attractive retail environments.

CommunicationAvanzado

Experience

Lyft Bikes and scooters Agent

Concentrix

March 2021 - August 2021

I have 1 year of experience in a multi-channel customer service account (Phone, Chat and Email) for the company Lyft in the bicycle and scooter help line., I have Experience using Zendesk, Flex.

Visual Merchandising Team

Flamingo

I was part of the commercial assembly team for the entire store; Apart from performing the position as visual, advertising renewals were also carried out., Customers were provided with personalized environments to guarantee an environment capable of attracting attention and giving importance to the...