Dedicated customer support professional with 5 years of experience in e-commerce, proficient in managing inquiries, resolving issues efficiently, and enhancing customer satisfaction through effective communication and problem-solving skills.
Provided high-quality support to customers, resolving issues efficiently and maintaining strong client relationships.
Effectively communicated product information and troubleshooting steps via phone, email, and chat channels.
Identified root causes of customer issues and collaborated with teams to implement solutions.
Utilized CRM tools to track customer interactions, document issues, and manage follow-up activities.
Teleperformance
Customer service and technical support in international service environments, Monitoring performance indicators and quality standards, Application of structured problem-solving methodologies
Foundever
Customer interaction and resolution of information-related incidents, Application of proactive communication strategies, and focus procedural efficiency
High School Diploma
English Language Studies
Pathway Program