Erick - Welcome to CazVid!

Demonstrated experience with Exceptional customer service and guest support.

Demonstrated experience with Conflict resolution and de-escalation.

Demonstrated experience with Calm and composed under pressure.

Demonstrated experience with Safety-conscious mindset.

Welcomed guests, delivery safety briefings and conducted facility tours to ensure comfort, clarity and awareness of safety procedures, Ensured excellent guest experiences and handled requests by anticipating needs, resolving concerns promptly and providing warm and friendly service, Led recreational and outdoor activities, prioritizing guest safety and risk prevention, Supported peers as Unit Leader by offering guidance, answering questions and stepping in when staff required extra assistance or breaks, Adapted to multiple roles as needed, demonstrating teamwork, flexibility and a proactive problem-solving attitude

Provided support and supervision for guests, ensuring comfort, inclusion and safety, Delivered a welcoming arrival experience and served as the one of the primary points of contact for guest assistance, Assisted with special events hosted in the facilities as weddings, retreats and large group programs

Provide professional interpretation in medical and administrative settings, Facilitate clear and accurate communication during appointments, surgeries and emergency situations, Ensure empathy, confidentiality and professionalism when assisting patients and medical staff, Stay calm under pressure, de-escalate sensitive moments, and support patient comfort and safety, Serve as a cultural bridge to help build trust and prevent misunderstandings