Experienced in call center operations, dispatching technicians, managing client payments, and coordinating field services for locksmith and property management clients.
Managed all aspects of inbound call handling, including dispatch and client communications.
Efficiently coordinated field technician schedules to ensure timely service delivery.
Processed payments and generated invoices for clients, ensuring accuracy and timeliness.
Provided responsible and detail-oriented support to property managers, homeowners, and realtors.
Worked effectively within team settings to meet service and scheduling targets.