Estefania - Customer Service & Media Specialist with 5+ years in retail and communications

Produced and published media content for Royal Pups LLC, managing visual and textual materials.

Handled customer inquiries via phone and email, providing support and resolving issues across roles.

Developed reports, documented meetings, and managed data in multiple positions.

Translated invoices and instructions from English to Spanish, facilitating communication.

Coordinating, calculating & giving out Paychecks to all payroll workers., In charge of all media for the store: creating, producing and publishing., Discovered an important deficiency in the charging methods helping the business charge customers correctly., Created a system to prevent such...

Developed reports and documents., Documenting meetings and analyzing data., Translated Invoices and Instructions Books English to Spanish., Corresponded with providers via email and over the phone., Answered customer service phone calls and emails.

Data entry, scheduling and file management., Corresponded with providers via email and over the phone English to Spanish., Customer support via phone calls, chats and emails., Sales derived from after-sales service.