Experienced Accounts Payable and Customer Billing Analyst with a strong background in invoice processing, reconciliation, and customer support across regional and global markets, committed to accuracy and efficiency.
Processed invoices, analyzed aging reports, and managed escalations relating to accounts payable.
Prepared, issued, and reconciled billing statements for regional and global customers.
Reviewed charges, analyzed reports, and prepared financial documentation for management.
Managed documentation, vendor interactions, and support for various departments.
Capgemini Guatemala
Invoicing Processing Senior Process Associate, Inbounds/outbounds for AP Suppliers, Analyzed AP Aging, resolve problems, manage escalations, urgent invoices indexation, Audit tickets., Provide excellent customer service to all stakeholders, including vendors, facilities, and colleagues. Support and active participation in Process transformation. Review and analyze unvouchered payables report/identify potential over payments to recoup from vendors. Perform proactive review to identify missing invoices. Ensure that daily activities within the responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
Conduent Guatemala
Inbounds/outbounds., Analyzed Escalations for bookings.
BT LatAm Guatemala, S. A. (British Telecommunications Plc.)
Global Customer billing from Mexico, Central America, Panama, Dominican Republic, Trinidad and Tobago:, Analyze monthly billing; review new charges using the regional tools., Issue and submit monthly billing to the Customers., Upload the electronic monthly billing into the customers' portal (.XML and .PDF files)., Follow up customers: obtaining Good Receipt validation and payment date of the invoice, new PO, etc., Reconcile the new charges with the Commercial Area before submit billing., Monthly Billing and Unbilled Report to the Financial and Commercial Managers., Monthly Billing Report to the Financial Hub - only LatAm Customers., Prepare local Debit and Credit Books., Issue the electronic local billing for Global Customers - GFACE - SAT., Obtain ISR and IVA retention certificate., Record into Oracle monthly billing., Vendor checks., Manage and generate any information from SAT Portal., Control and follow up the imports., Supervise local customer collections.
Accountant
Business Administration
Bilingual Secretary
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Provided support to vendors, customers, and internal stakeholders ensuring service quality.
Administrative Assistant
Issue and submit local customer billing., Collection for local customer., Accounts receivable weekly report., Retrieve ISR and IVA retention certificate., Billing/payments coordination., Administrating all paperwork about claiming medical employees’ insurance., Assist Corporation Marketing Department., Assist Corporation RRHH Department., Assist Guatemala Sales Department.
Cúspide, S. A.
Issue and submit PO directly to the factory., Assist General Manager.
Borden
Assist General Manager.