Ever - Customer Service & Creative Professional with 5+ years of diverse experience

Medellín, Antioquia, Colombiaen

Maintained a 90%+ customer satisfaction rate at eBay by resolving complex issues effectively.

Managed client appointments efficiently, ensuring high follow-up accuracy at Absolute Dental.

Published on CazVid

Summary

Dedicated to delivering exceptional customer experiences and creative solutions, with over 5 years of experience across e-commerce, healthcare, and freelance design sectors. Skilled in CRM systems, conflict resolution, and bilingual communication.

Key Achievements

Delivered creative design solutions globally, increasing client retention and satisfaction as a Freelance Graphic Designer.

Skills

Customer ServiceExpert

Exceptional ability to handle customer interactions with empathy, ensuring high satisfaction and issue resolution.

Communication SkillsAdvanced

Bilingual proficiency in English, with strong written and verbal communication capabilities.

CRM & Appointment SchedulingIntermediate

Proficient in managing CRM systems and scheduling tools to streamline client interactions and data management.

Creative DesignIntermediate

Skilled in Adobe Creative Suite, delivering tailored design solutions to diverse clients worldwide.

Languages

Spanish

Experience

Customer Service Agent

eBay

Nov 2020 - Dec 2021

Managed over 50 customer interactions daily with empathy and clarity., Resolved escalated issues with a 90%+ satisfaction rate., Collaborated in meetings to enhance workflow and customer satisfaction.

Appointment Setter

Absolute Dental

Apr 2024 - Aug 2024

Handled client appointment scheduling and follow-ups with professionalism., Utilized CRM systems to track client interactions and manage data securely., Demonstrated excellent written and verbal communication in both English and Spanish.

Freelance Graphic Designer

Workana

Jan 2022 - Jan 2025

Provided creative design solutions to clients worldwide., Improved client retention through consistent service and communication., Enhanced customer experience through effective project delivery.