Experienced educator and customer service professional with skills in classroom management, conflict resolution, and effective communication, committed to fostering positive interactions and learning environments.
Applied classroom strategies to maintain disciplined and conducive learning environments.
Handled customer inquiries and complaints, ensuring satisfaction and loyalty.
Utilized various teaching methods to promote critical thinking and engagement.
Effectively communicated complex information to diverse audiences in education and customer service.
Colegia Santa Fe
Collaborated with colleagues to develop interdisciplinary units that connected English content with other subject areas., Managed classroom behavior effectively, implementing consistent expectations and consequences for all students., Stayed current on educational research and best practices by attending professional development workshops and conferences regularly., Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
Foundever
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Atlantic International
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information.
Bachelor
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Managed high-pressure situations calmly in customer service roles to ensure positive outcomes.
Teleperformance
Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Maintained a high level of professionalism when interacting with customers, ensuring positive experiences., Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers., Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
