Fabián - System Administrator with 25+ years of technical support experience

San José, San José, Costa RicaRemoteen

Led escalation management and technical support for Google Workspace, Azure, Office 365, and cloud infrastructure across multiple organizations.

Directed technical teams at Tek Experts, overseeing Microsoft Finance & Operations, Azure infrastructure cases, and mentoring engineers to improve support quality.

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Summary

Over 25 years of experience in system administration, technical support, and escalation management across cloud and data center environments. Skilled in leading technical teams and managing complex issues for enterprise clients.

Video Resume

Key Achievements

Supported mission-critical datacenter environments at Intel, ensuring continuous operation of SAN, storage, and server infrastructure.

Skills

Cloud ArchitectureAdvanced

Designed, supported, and troubleshot cloud environments including Azure and Office 365, ensuring secure and efficient operations.

Technical Support & Escalation ManagementExpert

Managed technical escalations for enterprise clients, providing resolution for high-impact incidents and improving customer satisfaction.

Server & Data Center OperationsAdvanced

Maintained and supported physical and virtual server infrastructure, including SANs and storage systems in mission-critical environments.

Network & Infrastructure SupportIntermediate

Supported enterprise network and server infrastructure, handling complex troubleshooting and infrastructure improvements.

Experience

System Administrator

Colegio Profesional de Orientadores de Costa Rica

Jun 2024 - Dec 2025

Primary escalation owner for Google Workspace Environment , Azure and Office 365, Provided technical Support (On Call Service), Problem Solver, OnPrem and cloud infrastructure Support, PBX support, Office 365 Support (On Prem with Intune)

Technical Lead

Tek Experts

Jul 2022 - May 2024

Primary escalation owner for Microsoft Finance & Operations ,Azure Infrastructure cases, Provided technical direction and final decision-making for L2/L3/L4 engineers, Mentored engineers, improving resolution quality and SLA adherence, Led complex Intune, identity, OnPrem and cloud...

System Administrator

Intel Corporation

Jun 2021 - Jul 2022

Datacenter physical touch engineer in mission-critical environments, Led first-layer escalation management and incident coordination, Supported SAN, storage, and server infrastructure, Trusted resource for production-impacting troubleshooting