Federico - Industrial Designer with 5+ years of diverse creative and customer service experience

Applied modeling and illustration skills to create visual representations in professional projects.

Utilized CRM platforms like Salesforce and Microsoft Dynamics to assist and support customers effectively.

Led design teams and supervised quality assurance and training processes in customer service environments.

Conducted research on materials, procedures, and design processes to enhance project outcomes.

Applied creative thinking and problem-solving skills to develop design concepts and improve service delivery.

Responsible for the conceptualization of the design process and research on materials, procedures, and the final product.

Head of the design team for a furniture store, responsible for understanding customer needs and creating personalized pieces.

Assisted customers' needs and inquiries via chat and email, using Salesforce CRM and later Microsoft Dynamics CRM., Provided support to peers as a Support on Duty.

Ensured operations aligned with client’s policies and procedures for customer service., Led weekly meetings with the client, reporting updates and metrics.

Monitored compliance with quality standards in service delivery., Provided continuous training to the operation and new waves.