Felix - Telemarketing and Customer Service Professional with 10+ years in Sales and Client Relations

Proven ability to supervise, train, and evaluate team members to achieve sales and service goals.

Exceptional communication skills to build rapport, understand client needs, and foster positive relationships.

Extensive experience in sales, client engagement, and ensuring customer satisfaction across various roles.

Solid understanding of healthcare insurance and retail products to effectively address customer inquiries.

Quoting, selling, servicing, and renewing their Humana Healthcare Insurance., Maintaining a good communication skill and building rapport to better assist members.

Convincing potential customers to make purchases.

Supervises, trains and evaluates cashiers, loaders, and checkers., Ensures friendly, efficient and professional customer service., Ensures compliance with established sales and security policies and procedures., Investigates and resolves customer complaints in a timely and professional manner.

Maximizing sales and ensuring complete customer satisfaction., Assessing and evaluating direct reports, and providing guidance, training and coaching.