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Support Specialist with diverse technical service experience
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Competencies
Handled customer inquiries and technical issues in multiple languages, ensuring service quality.
Provided first-level support using tools like ServiceNow, Zendesk, and Active Directory.
Implemented and optimized processes for managing organizational knowledge databases.
Managed platforms such as Zendesk, ServiceNow, and O365 to support ongoing operational needs.
Education
Languages
Summary
Experienced in delivering multi-lingual customer service and technical support, with expertise in platform management and knowledge systems.
Key Achievements
- Resolved customer issues and provided technical support related to travel at Cover Genius SA.
- Managed ServiceNow, O365, and Active Directory for first-level support at TCS Uruguay S.A.
- Implemented and managed knowledge management processes, optimizing database systems at TCS Uruguay S.A.
Experience
Support Specialist, Travel/Ticketing
Resolved customer issues and provided technical support related to travel., Efficiently managed requests using platforms such as Zendesk.
Support Executive / Help Desk (English and Spanish)
First-level support for applications and technical tools., Managed ServiceNow, O365, and Active Directory (Level 1).
Knowledge Management Analyst
Implemented and managed knowledge management processes., Optimized database systems to enhance service efficiency.
Customer Service Representative (English and Spanish)
Delivered customer service in both English and Spanish., Resolved inquiries and issues related to orders and products.