Dedicated customer service professional experienced in de-escalating conflicts and managing account information at Scotia Bank.
Applied interpersonal and problem-solving skills to support and assist customers effectively.
De-escalated dissatisfied customer interactions by providing supportive and patient assistance.
Reviewed and updated customer accounts, ensuring accurate information and service delivery.
Effectively communicated account details and assisted customers with inquiries and issues.
Scotia Bank
De-escalated situations involving dissatisfied customers by offering patient assistance and support., Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Bachelor of Accounting
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