Experienced in handling high-volume calls, sales, and customer support across various sectors including automotive, healthcare, legal, and retail. Skilled in team supervision, training, and process management, ensuring efficient service delivery and customer satisfaction.
Managed inbound and outbound calls in sales, customer service, and billing environments, ensuring customer satisfaction.
Assisted customers in scheduling appointments for services such as plumbing, electrical, and medical, forwarding information accurately.
Led teams of 13-18 members, overseeing training, performance monitoring, and process improvements.
Handled credit/debit transactions, managed collections, and supported payment recovery for hospital and FedEx accounts.
HouseCall Pro
Handling calls from customers who required assistance in scheduling appointments with technical representatives for various services such as plumbing, electricity, carpet cleaning, roofing, and others offered by the company., My job was to answer customer calls, assist in scheduling appointments,...
ICSA (Real Estate, Insurance Loans, Clinics)
Cold calling customers interested in personal loans, dental procedures, or real estate services., Collaborating with various departments to convert cold and hot leads into customers across different industries., Making up to 300 calls daily and handling a wide variety of customers.
Detroit Axle
Handling both inbound and outbound calls for a company specializing in auto parts sales. We assisted customers seeking suspension parts for their vehicles by locating the necessary parts and facilitating payment over the phone using credit cards, debit cards, or checks by phone.
Fedex
Provided information on account status, injury claims, and legal or healthcare procedures, ensuring customer understanding.
Taking payments over the phone from customers using credit cards or checks for their accounts., Providing customer education on their account status, issuing invoices for services utilized, assisting customers in recovering inactive accounts with FedEx, and offering guidance on the necessary steps...
Language Line Solutions
Assisting individuals worldwide in obtaining interpreters to facilitate communication in various settings such as hospitals, emergency services (police 911), legal consultations with attorneys, medical appointments with doctors, and interactions with hotels, among others.
Law Office Of Ray Wang
Obtaining customers' injury declarations and assisting them in initiating their work injury claims. This includes facilitating access to a primary doctor for initial injury treatment., Supplying employers with insurance information to cover the costs of patients' visits and...
Genpact
As a collections agent, I conducted initial calls to patients who had visited the hospital. My duty was to recover outstanding payments owed to the hospital, whether through personal or government insurance, or by processing payments over the phone using credit/debit cards or checks., Provide...
ACS XEROX COMPANY
Manage Foreclosure and Payoff documents., Work on the Aging Team (Work with old loan’s with the team to create a resolution for the loans)., Complete the attorney’s processes and the Client (Bank) request to close the loan’s until the request is completely done., Work with Microsoft Office 2010.
ACS XEROX COMPANY –Plant 5
Worked for the Inbound project., Worked for the Outbound project.