Dedicated logistics and customer service specialist with over 10 years of experience in shipment coordination, team supervision, and operational efficiency across diverse organizations.
Coordinated domestic and international shipments, managing documentation, cargo specifications, and delivery schedules.
Provided support for inquiries, complaint resolution, and client communication, ensuring customer satisfaction.
Handled inventory organization, material management, and cargo tracking systems to streamline operations.
Planned and monitored operational activities, including scheduling, dispatch, and freight audits.
AMETEK
Responsible for hiring, training, and supervising staff., Development of operational policies and procedures., Control of email volume and response times, ensuring timely attention., Management of customer claims, coordination of domestic and international shipments, interdepartmental collaboration...
ELIDIA’S TRUCKING LLC.
Scheduling of NB and SB operations., Processing work order entries in the Allways system., Monitoring shipment to the client, ensuring delivery dates and loading., Managing delays and cargo specifications, providing POD to the client., Tracking merchandise with operators.
TRANSNATIONAL EXPRESS
Scheduling of NB and SB operations, entering work orders into the system., Monitoring and communicating shipment status to clients, ensuring delivery dates, timely loading and delivery, and providing POD., Managing charges for delays and additional cargo specifications., Supporting the billing...
TCI SELECT
Bachelor
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Supervised teams across roles, overseeing training, workflow, and performance management.
Supervision of staff, ensuring the achievement of objectives., Problem-solving, training, and continuous support to personnel., Coordination of export and import operations., Ensuring trip assignments for NB and SB routes, and detailed follow-up on shipments.
FEMA
Supervision of the proper execution of activities by the staff, including training and resolution of issues escalated by subordinates., Coordination with the road traffic team to establish the daily placement plan, monitoring the compliance with the offer plan, prioritizing dispatches, following up...
FROMEX EMERSON
Providing support to the sales department and full management of complaint resolution until successful closure., Continuous follow-up with clients on pending issues, delays, and communication of delivery dates., Reviewing inventory of parts and finished products in the system, creating and...
MEROMALOGISTICS
Responsible for receiving, reviewing, and inventorying merchandise in the warehouse., Requesting and verifying invoices with American suppliers., Entering information into the system for imports and coordinating with trucking companies., Organizing the team for material loading, dispatching units,...
EXPEDITORS INTERNATIONAL
PALOS GARZA
